Your new MobiScribe carries a one-year limited hardware warranty against defects in materials and workmanship from the invoice date. To ensure additional protection to your new MobiScribe, our free "DOA policy" is in place as long as your MobiScribe fits within eligibility.(See below)
For standard warranty, we only offer mail-in service*. After the product has been serviced and repaired, we will then cover the cost of shipping backing using our standard method (ground).
* Customers will be responsible for shipping to our service center
IMPORTANT RESTRICTIONS FOR SERVICE:
- System crash from viruses or malware obtained from 3rd party software.
- Physical damage to System, Touch-panel, screen panel, external Chassis or components due to user negligence.
- Natural occurring events such as water exposure, droppage and or any physical impact done due to user negligence.
- Damage during return shipping due to improper packaging, dropping, or mishandling.
- Normal depletion of consumable parts such as batteries
Warranty will be voided if any malfunction caused by
Under the limited warranty, our MobiScribe team cannot ensure that the repair/replacement process would take place without risk to and/or loss of data and information stored on the device. Please BACKUP first.
Defective On Arrival (DOA)
If for any reason we are unable to troubleshoot the reported issue with Mobiscribe due to workmanship, it is considered DOA and falls under our DOA policy:
DOA Domestic Warranty:
Shall any DOA happens within 30 days from invoice, we will expedite and ship out a new replacement Mobiscribe along with a pre-paid return label to the customer using 2-Day Service and no cost to you. All we ask is to ship back out the DOA product with our pre-paid label within 5 business days upon receiving the replacement.
DOA Int'l Warranty:
Shall any DOA happens within 35 days from invoice, we will expedite and ship out a new replacement Mobiscribe along with a pre-paid return label to the customer using Intl Economy or USPS service at no cost to you. All we ask is for you to ship back the DOA product with our pre-paid label within 5 business days upon receiving the replacement.
- Repair the product at no charge using new components or equivalent to ensure performance and reliability of the prodcut in a new condition
- Exchange the product with a product of the equivalent
- Refund the original purchase price if it is un-repairable
If a defect occurs within the one-year warranty period, the MobiScribe team has options in place: