The Support Forum
Locked Out
by Kevin @ 2019-06-07 19:58:07

I set up my device a few weeks ago and haven't touched in since, due to other things taking priority. Now that I want to actually use it, though, I'm getting an "Enter Password" screen (numeric input only and four digits max... so... really should say "Enter Pin", but whatever.)

I do remember seeing the screen for setting a pin, but I definitely don't remember setting one. I've tried every pin I would've likely used (along with many others, tried purely out of frustration).

The device is unusable like this. I don't care about preserving what's on there, since I only got as far as the initial setup anyhow...

How can I just reset this thing back to normal so I can actually use it?
Re: Locked Out
by admin @ 2019-06-18 16:54:37

Hi, Kevin.

Please take following steps to enter recovery mode and reset the MobiScribe :
1. Long press the "POWER" button to force Shutdown.
2. Press the "Power" button to boot up the MobiScribe.
3. Once the screen starts flashing which signals a power up, long press the "Front Light" button immediately until the recovery mode menu is shown up
4. Use the "Front Light" button to move the light-bar to "Factory reset" and then use the "POWER" button to confirm the selection
5. Use the "Front Light" button to move the light-bar to "Yes. delete all user data" and then use the "POWER" button to confirm the selection
6. When process is done, use the "POWER" button to confirm the selection "Reboot"

Please let us know if you have any questions!

Thank you!

Support @ MobiScribe

Re: Locked Out
by BanksySan @ 2019-07-21 15:02:26

Did this work? I have the same problem and pressing the light button during boot up doesn't do anything, just takes me to the PIN entry page.

Re: Locked Out
by BanksySan @ 2019-07-21 15:10:06

I had an extra step. There's a tiny hole on the base to the right of the USB port. Find a very thin thing and, when you power up, immediately push the tiny button in there. Then, whilst it's paused, press and hold the light button and release the tiny button.

Now you get to the super secret reset menu.

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