The Support Forum
Returns
by Michaelene @ 2019-08-24 04:12:10

This product needs a lot of work. It's way too slow for my needs and incapable of adding the Kindle app. All my books are on kindle. I received it yesterday (8/23/19) and I wish to return it for a refund.
Please advise on how to return this device. Thank you.
Re: Losing Notes can't make a new one
by GaryOwhere @ 2019-08-25 16:18:33

What system build number is installed on your Mobiscribe? To tell, from the home screen press the Settings gear icon (top right), then press System. The latest build number is 5.28.3967.

I also had some note save issues with this latest build, but not before.

Have not heard of a "fix", so recommend making Backups of notes just in case.

Re: Losing Notes can't make a new one
by Bob S @ 2019-08-26 08:31:10

That's the version I have. This morning Dropbox continually crashes when I try to open a MOBI file.

Re: Losing Notes can't make a new one
by GaryOwhere @ 2019-08-26 15:16:15

The MobiScribe team is looking into issues with note saving, after installing the latest build update.

For the Dropbox crashes, you may to install an older version of Dropbox v146.2.6. from Apkpure. Newer versions have crash issues on the MobiScribe.

https://m.apkpure.com/dropbox/com.dropbox.android

Scroll down to Previous versions, select More, then select V146.2.6

Re: Losing Notes can't make a new one
by Bob S @ 2019-08-26 16:19:23

I currently have versio 146.2.6, Thanks for trying.

Re: Losing Notes can't make a new one
by MajikPiG @ 2019-08-29 05:28:41

I also have build 5.28.3967 and I am losing all new note data. Please fix this quickly, as this is the primary purpose of the MobiScribe.

Re: Losing Notes can't make a new one
by MajikPiG @ 2019-08-29 05:29:10

Is there a way to downgrade the system to the previous build?

Re: Losing Notes can't make a new one
by Aurélien @ 2019-09-03 01:39:55

Hi, I have the same problem (Losing Notes)(Build v5.28.3967). Thanks in advance for a quick Fix !

Re: Losing Notes can't make a new one
by MajikPiG @ 2019-09-05 05:52:45

Okay, I don't know what changed. No update came through, but I did restart several times, and now it seems to be saving my notes. I will proceed carefully, but it seems to be working normally now. I don't know what the hiccup was.

Re: Losing Notes can't make a new one
by pleyber @ 2019-09-11 02:27:30

Hi, I have also the same problem (Losing Notes)(Build v5.28.3967). Thanks in advance for a quick Fix !

Re: Losing Notes can't make a new one
by Aurélien @ 2019-09-18 10:09:28

Hi,
I found a way around the problem...
Please the first time: create the note, add some writing, close.
After (and forever): open the note, go to the second page (if you don't have, create one) and come back to the page you want to modify, write something and close
That works fine for me

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