The Support Forum
WIFI issues
by marc_green @ 2019-08-16 01:43:45

Just received my Mobiscribe and cannot connect to WIFI.
Have reset the device, reset my network. Just keep getting Authentication Problem. Think I may have a dud!!!!
Re: WIFI issues
by GaryOwhere @ 2019-08-16 20:46:57

Check the Wi-Fi frequency band of both your Wi-Fi network device and on your MobiScribe, to make sure they match. Typically the frequency choices are 2.4 GHz or 5 GHz. On the MobiScribe, go into Settings, Wi-Fi, then select the 3 dots in upper right corner, then Advanced, then Wi-Fi frequency band. You may want to change it from Auto to the matching frequency of your Wi-Fi device, to see if that helps your network connection.

Re: WIFI issues
by marc_green @ 2019-08-18 16:07:44

Thank you. I did forget to mention I had already tried that :(