The Support Forum
I'm a bit embarrassed to say this but....
by Evan @ 2019-08-08 13:45:06

....this product is so painfully slow, that I'm not even entirely sure if I have a malfunctioning one, or this is just simply how slow the product is.

Ignoring 3rd party apps, even clicking on Notes takes a solid 5 seconds or more to open, which on a hi-tech device like this feels like an eternity. My kindle is as fast as my phone. This feels like I'm using a Palm Pilot for everything. I still like it, but the videos are misleading, again, unless mine is not functioning correctly.
Re: I'm a bit embarrassed to say this but....
by Rachelhe @ 2019-08-12 15:26:38

It is a bit slow still...

Re: I'm a bit embarrassed to say this but....
by Evan @ 2019-08-15 09:02:54

Can it be sped up, or is this the best we'll get on this model?

Re: I'm a bit embarrassed to say this but....
by Lenny Lin @ 2019-08-20 06:27:06

Yes, the biggest complain I have is that this device is really slow for all operations including opening applications (particularly kindle lite), typing letters (typing password when I start using the device), opening notes etc. The only thing make reasonable fast is handwriting words to a page of note.

I really hope that they are not hardware related issues. Hopefully the next version of system upgrade can improve the performance of the device.


Re: I'm a bit embarrassed to say this but....
by Gabe @ 2019-10-02 05:50:54

Been using for 2 weeks now, and it is indeed very slow, I used for a few days w/ no apps, then downloaded Dropbox & Kindle. Ended up deleting both and just save notes to SD card and import to PC via that method. When I try to connect it via USB to PC, Mac or Chrome OS, of which I have all, it is excruciatingly long to register on the computer, and this does not happen w/ other USB devices, so it is definitely not the computer.

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