FAQ
Is there a more in-depth guide regarding the software?
Check out the User's Manual here
How can I cancel my order?
You can email support@mobiscribe.com directly for cancelation.
What is your warranty and return policy?
You can visit our Terms and Conditions for more information
I could not find an answer for my question in your FAQs – how can I get support?
If you have more questions, you can post your questions in Support or Email to support@mobiscribe.com
How to get Backup 'Save file via - Dropbox' and 'Email' working in Note app?
In order to get Dropbox or Email backup working in Note, you need to install Dropbox and E-Mail first. Please refer to the previous step: How to download and install .Apks
How to get notes in a computer?
There are two ways, one is to keep the original .note format, the advantage of keeping the note format is users can backup .note file to computer, transfer it back to MobiScribe and still be able to do regular functionality like write and erase. The disadvantage of keeping the .note format is that the computer can not recognize the .note format.

Here are the steps to keep the original .note format on MobiScribe:

1. Click the ... button on the top-left next to the file name.
2. Click 'Backup' icon.
3. Keep 'Save file via' to Internal memory.
4. Remember the path like /storage/sdcard1/nNote/Note.png.


Connect MobiScribe to Computer
1. Select ENOTE drive.
2. Go to the path in previous step.
3. You will see the file you just saved.
The other way is to convert .note file to PDF or PNG. The advantage is that the computer recognize the format and read it. The disadvantage is you won't be able to erase/write just like origin .note format.


The other way is to convert .note file to PDF and PNG. The advantage is computer can recognize the format and read it. The disadvantage is you won't be able to erase/write just like origin note format.

Here are the steps to convert .note to PDF or PNG and transfer it to computer on MobiScribe:

1. Click the ... button on the top-left next to the file name.

2. Click 'Convert' icon.
3. Change 'Output format' to PNG or PDF.

4. Select 'Save file via' to Internal memory.
5. Remember the path like /storage/sdcard1/nNote/Note.png.

Connect MobiScribe to Computer

1. Select ENOTE drive.
2. Go to the path in previous step.
3. You will see the file you just saved.

By doing so, the computer will be able to recognize and read the format but the disadvantage of it is you will not be able to erase or write just like the original .note format.
Is there a way to send drawings and pages from the mobiscribe to my computer?
On MobiScribe:

1. Click the ... button on the top-left next to the file name
2. Click 'Convert' icon
3. Change 'Output format' to PNG or PDF
4. Select 'Save file via' to Internal memory
5. Remember the path like /storage/sdcard1/nNote/Note.png

Connect MobiScribe to Computer

1. Select ENOTE drive
2. Go to the path in previous step
3. You will see the file you just saved
How to convert notes to .PDF or .PNG and save to cloud?
1. Open your .note file in the nNote note application
2. Press the .note title button (indicated by three vertical dots, next to the note’s title)
3. Press Convert
* Choose the format you want to convert to (.pdf/.png)
* And choose whether you want to new file to be a copy of the current page or the entire notebook.
* Choose whether to include the background
* Choose to Save to Internal memory, SD card, or Dropbox (Make sure you have the dropbox app downloaded and that you are logged in)
* When a .PDF is saved to Internal Memory it is saved to Books > All Books (Also in nFiles > books, or /storage/sdcard1/Books)
* When a .PNG is saved to internal Memory it is saved to Books > All images. (Also in nFiles > nNote, or /storage/sdcard1/nNote)
* When either PDF or PNG are saved to SD card it is saved to Books > Ext SD Card
* When Either .PDF or PNG are saved to dropbox it is saved to Apps>ENoteCloud>
How to change the sleep screen?
1. Open your .note file in the nNote note application
2. (optional) load a .png of your choice to the nNote folder. Set it as a background via templates (icon looks like 4 patterned squares)> customized
3. Press the .note title button (indicated by three vertical dots, next to the note’s title)
4. Press Convert
5. Choose the .png as the format you want to convert to
From “save file via” you can choose to save the .note as your sleep screen or your power off screen
How to update wirelessly (Over the Air)?
(If it's a large update and will take a while. Make sure device is well charged ~50% to be safe)

Please connect to your wireless network
Enter "Settings" > "About" > "System updates"
How to use custom templates in Notes App?
1. Custom Templates are .png files detected from Local memory
2. You can create .png files by tapping the title button (indicated by three vertical dots, next to the note’s title)
3. Press Convert

* Choose the format you want to convert to (.png)
* Choose whether you want to new file to be a copy of the current page or the entire notebook
* Choose whether to include the background/template in your converted file
* Choose to Save to Internal memory
* When a .PNG is saved to internal Memory it is saved to Books > All images. (Also in nFiles > nNote, or /storage/sdcard1/nNote)
* From the note app > templates > customized, should now detect the .png that was just made

** Using photo insertion with .png’s to “cut and paste”

Prepare the .png you want to “cut” by starting in the .note title button (indicated by three vertical dots, next to the note’s title) Press Convert and Convert the .Note to a .png in local memory

1. Note below the pen, there is a picture icon. Tap the picture icon, and then drag across the note page to create a square

2. Tap “add image. Choose the previously saved .png

3. In the “Edit Image” page, observe the top right corner with 4 icons: You can rotate the image left or right, crop, or pick a different image

4. Press ok after you have cropped the desired part of the .png and it will paste to the note

** How to Manually add books to local memory If you have ebook files available, you can drag and drop them into the device via the micro usb connection

1. Attach device to computer via the microusb cable (included)
2. Press “Turn on USB storage” [On your computer]
3. Access “”This PC” > “ENote”
4. Drag and drop the files you want into the Books Folder. Disconnect MobiScribe
5. Press the books tab and find your books under “All books” (or the nFiles path /storage/sdcard1/books)
How to download and install .Apks (apps)?
(​An important disclaimer: ​Not all apps were designed for E-Ink devices and may not perform as originally intended. TeamUC Inc is not responsible for the performance of apps created by other companies though we are constantly striving to improve performance and compatibility where possible. Certain apps may increase battery consumption*)

1. Turn on and connect to wifi via settings
2. Use the browser to access an app store apkpure.com, (there are other stores available but this is the one that I prefer. Google play is unfortunately not compatible at the moment but this store has been a reliable replacement for me personally)
3. Search for an app, you might want to search for

“Apkpure” because the apkpure app is faster than the browser if you plan on installing several apps (the apkpure app is a suspected battery hog, so you may want to uninstall it afterwards Or try other appstores Amazon, GetJar, etc... instead)

“Amazon kindle lite – 2MB. read millions of ebooks” - a lighter version of the kindle app that runs more quickly and uses less disk space

"Kindle app" (Hiccups a little on first set up for me on version 5.18, but runs well once it is set up)

“Dropbox” - will allow you to access your wirelessly saved .note and .pdf notes

“Bluemail”- a verified and popular mail app that allows you to connect all of your normal gmail, windows mail, hotmail, etc... and send out recent files as attachments

1. When you have found and opened the app page, tap “Download .apk” (The browser will give an indication that a download has started but sometimes doesn’t show when a download is complete, so I suggest waiting for a little and then continuing directly to the next step)
2. Open nFiles, and tap on the “downloads” folder
3. Tap the .apk you downloaded and Install. The icon should appear in “Tools” after installation. May need to enable installing from online sources in settings if this is the first app installed After you have logged in, etc... I would recommend turning off your wifi to preserve your battery performance
4. Delete the .apk after installation in order to conserve internal memory

*Whether apps are compatible depends on a case by case basis. High-frame rate or performance intensive apps generally do not perform well or do not install, resulting in a “problem parsing the package”.

Most E-Book apps ​are c​ompatible: Including Moon+, scribd, kindle, fbreader, adobe digitial editions (access google play library) etc...
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